Privacy Policy

Welcome to TriptapeSIM ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the app.

2.1 Personal Information You Provide

• Account Registration: Full name, email address, and password when you create an account.
• Profile Information: Phone number you optionally provide in your profile.
• Payment Information: Billing details processed securely through our payment gateway partners (PayU). We do not store full card numbers or CVV details on our servers.

2.2 Automatically Collected Information

• Device Information: Device type, operating system version, unique device identifiers (used for push notifications).
• Usage Data: Pages visited, features used, time spent, and in-app actions to improve our service.
• Log Data: IP address, app crash reports, and diagnostic information.

2.3 eSIM & Order Information

• eSIM plans purchased, activation status, data usage (as reported by our eSIM provider).
• Order history and transaction records.

We use the information we collect to:

• Create and manage your account
• Process eSIM purchases and top-ups
• Send order confirmations, activation details, and support responses via email
• Send push notifications about your eSIM status, promotions, and updates (you may opt out in device settings)
• Provide wallet, loyalty points, and referral functionality
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations
• Improve and personalise your in-app experience

We do not sell your personal data. We share information only in these circumstances:

• eSIM Providers: We share necessary information (such as order identifiers) with our eSIM access providers to provision your eSIM.
• Payment Processors: Payment details are shared with PayU or other payment gateways to complete transactions, under their own privacy policies.
• Cloud Services: We use Supabase (database & authentication) and Firebase (push notifications) as infrastructure providers. Data is processed according to their respective data processing agreements.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.

Your data is stored securely on Supabase cloud infrastructure. We implement industry-standard security measures including:

• Encryption of data in transit (TLS/HTTPS)
• Row-level security policies on our database
• Encrypted storage of sensitive credentials
• Regular security reviews

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at support@triptapesim.com. We may retain certain information for legal, fraud-prevention, or compliance purposes even after account deletion.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Receive your data in a structured, machine-readable format.
• Opt-out: Unsubscribe from marketing communications or disable push notifications via device settings.

To exercise any of these rights, contact us at support@triptapesim.com.

TriptapeSIM is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

We use Firebase Cloud Messaging (FCM) to send push notifications about your orders, eSIM status, and offers. You can disable notifications at any time through your device settings. Your FCM token is stored securely and used solely to deliver relevant notifications to your device.

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Your continued use of the app after changes constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: